Resident support

Here you will find loads of great information to help you contact to your landlord when things have gone wrong. From reporting repairs, to keeping records of all conversations.

Reporting repairs

Below you will find a series of template letters that can help you escalate your issue if your landlord does not offer a resolution following your initial contact. If you have exhausted all options with your landlord, please contact your council. Ensure you keep a record of all correspondence with your landlord so you have evidence if needed (some examples of this include; doctors notes, emails, text & WhatsApp messages, letters, phone calls)

1

A tenant must report disrepair or safety issues to their landlord.

2

A tenant can give notice of disrepair or safety problems either verbally or in writing. It might help to report repairs in writing so that there is a written record.

3

A tenant must also allow access to the property for the landlord or their representatives to complete repairs work.

4

A tenant should continue to pay rent even if they are experiencing issues with disrepair in their property.

Template letters

Use these templates when contacting your landlord

1) Initial Contact

2) Follow up, no response

3) Follow up, issue reoccurring/not dealt with fully

4) Follow up, final, prior to escalation to council

5) Final letter, informing Landlord of escalation to council

Your tenancy agreement

It’s vital you keep a copy of your signed tenancy agreement in a safe place. Keep records of all conversations you have with your landlord – screen shots of texts, call logs and emails. Below are a few links to external sites where you can find additional information.